We are here to help!
We want the process of scheduling an appointment to be as easy as possible. After you Schedule your appointment time and Checkout you will be emailed a link to your secure patient portal where you will be able to upload your prescription for testing or sperm banking. You can find instructions on producing and transporting your specimen here. Our team is available by email (frontdesk@nycryo.com) or phone (516-487-2700) to answer any questions you might have.
Please be aware that we only process one specimen at a time to assure the best analysis and secure processing of your specimen. We use both manual and automated systems to assure precision and accuracy. Strict morphology Is also performed and reported. We will confirm all appointments with you.
We have a no refund policy.We schedule staff time and office time for each analysis. When booking an appointment please keep in mind that there are other patients waiting for an appointment. Some with an urgent need to produce a specimen prior to therapy that will affect their fertility. We will charge a $75.00 fee to reschedule your appointment if less than three (3) business days notice, you fail to arrive at the time you requested or have not submitted the required prescription for your analysis. You can reschedule your appointment without an additional fee within the next three (3) months, if there is greater than three (3) business days before your scheduled appointment. If we find that a specimen cannot be analyzed we will notify you and offer you another appointment time. If you have any questions please call us at 516-487-2700.
Specimens should be dropped off or produced at 900 Northern Blvd., Suite 230, Great Neck, NY 11021.
